Privacy Policy

Last updated: August 2026 · Compliant with the Protection of Personal Information Act 4 of 2013 (POPIA)

This policy explains what personal information Valdevie Blinds collects when you enquire, why we collect it, who it is shared with, and the rights you have over it.

1. Information we collect

We collect only what is needed to respond to your enquiry and arrange a consultation:

• Your name
• Your contact number
• Your email address, if you choose to provide it
• What you told us about your windows, rooms, products of interest and location
• The content of any chat conversation you have with us on this website

We do not ask for, and you should not send us, identity numbers, banking details or payment card information through this website.

2. Why we collect it

Your information is processed for one purpose: so that a consultant can contact you to discuss your requirements and arrange a free in-home measure and written quotation. If you proceed to an order, the same information is used to schedule manufacture and installation.

3. Your consent

By submitting the enquiry form or providing your details in the chat, you consent to being contacted about your enquiry. You may withdraw that consent at any time, and we will stop contacting you.

4. Who your information is shared with

Your enquiry is shared with the consultants, measurers and installation teams responsible for fulfilling window furnishing work in your area, so that they can call you back and carry out the service. It is shared for that purpose only.

We do not sell your personal information. We do not add you to marketing lists without your agreement. We do not share your information with unrelated third parties for their own marketing.

5. How long we keep it

Enquiry records are retained only as long as needed to serve you and to meet legal or accounting obligations. Where an enquiry does not proceed and you have not asked us to keep in touch, the record is deleted once it no longer serves a purpose.

6. Security

We apply reasonable technical and organisational measures to protect the information you send us against loss, unauthorised access and misuse.

7. Your rights under POPIA

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information we no longer have grounds to keep
• Object to the processing of your information
• Withdraw consent to being contacted
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact our Information Officer through the enquiry form on this website, stating clearly what you are requesting. We will respond within a reasonable period.

8. The Information Regulator

You may contact the Information Regulator (South Africa) directly if you believe your information has been handled unlawfully. Their contact details are published at inforegulator.org.za.

9. Cookies and website data

This website does not use advertising cookies and does not track you across other websites. Any data stored in your browser is limited to what is needed for the website and its chat feature to function during your visit.

10. Changes to this policy

If this policy changes, the revised version will be published on this page with an updated date.